About this policy

This policy sets out how Pakenham Handyman handles personal information collected through this website. We aim to handle personal information consistently with the Australian Privacy Principles.

Information we collect

When you submit our quote form, we collect what you enter, such as your name, email address, suburb and a description of the work. Our website hosting, security and analytics tools may also record technical details such as browser type, device, pages viewed and approximate location.

How we use information

We use your information to reply to your enquiry, prepare quotes, schedule and carry out work and keep job records. We don’t sell personal information or use it for unrelated marketing without your consent.

Disclosure

We may disclose information to service providers who host the website and handle email, or where the law requires it. We don’t otherwise share personal information with third parties.

Security and retention

We use reputable hosting and email providers and take reasonable steps to protect information from misuse, loss and unauthorised access. We delete information when it’s no longer needed.

Cookies

The website may use cookies for basic functions and to understand how it’s used. You can block or delete cookies in your browser settings.

Access and correction

You can ask to access or correct personal information we hold about you by contacting us through the quote form.

Complaints

If you’re concerned about how we’ve handled your information, contact us through the quote form. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Updates

We may update this policy from time to time. The latest version is always published on this page.